Scenario Specification

 
 Industry Manufacturing
 User Size 50+
 Applicable Cities Shanghai, China
 
Service Type TOKENS
 Statement of Work NEW SETUP
 Language English, Mandarin

Technology Related

 MICROSOFT CISCO NETWORK HILLSTONE VMWARE
 DELL WEBROOT UBNT OFFICE 365
 VEEAM   

Concerns and Expectation

 

Europe customer plans to establish the new manufacturing plant in Shanghai, China, and meanwhile it is planned to close the existing plant in Beijing. Customer CIO concerns much about technical implementation &transition plan if it could meet the "1 Month" target timeframe, while it would not compromise any technical standards and expectation on quality and communication &time zone gap.

 

Business Requirement, POC and Architecture Design

  • SERVERS &STORAGE
  • NETWORK
  • CLOUD
  • COMPUTERS
  • ENVIRONMENT
SERVERS &STORAGE
 
server maintenance

Needs a robust physical server, that supports VMWARE virtualization to host multiple hosts and roles of Domain Controller, DNS, DHCP, SQL Server, Accounting System, File server etc.

 
storage maintenance

A cost effective NAS storage as a backup media to contain the business backup data with capacity of retaining data up to one year

 
backup solution

Use preferred backup solution VEEAM to execute the backup task to cover the application availability and data recoverability.
NETWORK
CLOUD
COMPUTERS
ENVIRONMENT

BOM Order and Delivery

Bill of Materials are agreed to make sure every single elements in the design is thoroughly considered and assessed. With better planning comes more accurate knowledge on how much time a task will take. This allows Solution Team and Customer to cost up jobs and orders more effectively. In Asia, usually the delivery of goods ordered directly from manufacturer costs 4 weeks to 8 weeks, knowing that it gives roughly precise estimation on goods lead time, and gives better assumption when to prepare the project plan.

Attentions of Critical Elements

 

Refurbished

It happens refurbished goods is supplied with very cheap price, that looks brand new but has been used for ages, and consequently there is no more warranty and support.

 

Unofficial

It happens that product is supplied with cheaper price but that is actually registered under other Big Account name, and will not be able to have official warranty service

 

Unlicensed

It happens that some commercial software is supplied and installed on the server and computers, but there is no legal license along with it. 

Implementation, Configuration and Acceptance

 
technical design IT system

Define project plan with detail design, technical tasks and time estimation on delivery and engineer resource is the initial step. Brocent PMP certified engineer calculates and verify every project elements and moves to the project success.

 
implementation service

Following High &Low level technical design, team senior engineers from network, server and security jointly work on actual physical installation and configuration to deliver the designed IT service to business. 

 
UAT test

Pre-defined test cases to go through physical test, system functional test, security baseline test and user business test to make sure all technical design and realization meets expectation.

Maintenance &On-going Support

 
EUC IT SUPPORT

EUC SUPPORT

IT maintenance service to support end user computing device on issues tracking, and problem trouble-shooting to make sure users' IT utilization is well maintained.

 
NETWORK MONITORING

SYSTEM MONITORING

server, storage, network and any cloud infrastructure are the critical IT elements to support business process, data storage and security. Brocent NOC team offers 24x7 continuous monitoring service to identify the issues and address the problem, and make sure the best availability.

 
IMACD

PROJECT IMACD

support business to make new install system, and/move device, change configuration and make any deployment to give the IT support on business evolvement.