SUPPORT: (+86)400-081-2026

2017-07

CHINA HONG KONG

MOODY CISCO UPGRADE

Field H&F + English + CCNP

Customer Background

Refrigeration and air conditioning technologies are key elements of our world. The BITZER Group has been making a contribution with innovative products and services for 80 years. Our products maintain the optimum temperatures on buses, trains and in buildings and ensure food stays fresh at all times on its way to you. Perfection and precision shape our operations – and efficiency and sustainability our way of thinking. With specialist skills and lots of passion, we promote development in compressor technology and, in this way, fulfil our responsibility as a market leader.

IT Service Demand

With rapid pace of establishing retail stores to expand the market share, client needs to work with a reliable IT service parter to achieve the IT service target in quality and speed. In the continuously effort in subscribing telecommunication service till the completion of IT devices &networking installation, a dedicate &dynamic IT service team from IT partner is required to work closely with client.

Value of IT Service Offering

Project management methodology is always used, as well as a dedicate PM is always assigned to manage &support in opening new stores or any change on decommissioning or changing existing stores. With the accumulation of project experiences in IT setup for years, We've defined the standard delivery procedure to react quickly and precisely deliver the right service. 

Whenever there is any IT service request, either Break-fix or IMAC, it goes into the standard ITIL process, that is under Brocent Service Desk Management. Depending on the request's priority, impact level and/or the problem category, Brocent delivers the first line remote support and/or hotline support 9x12x4, while the field IT support team always follow the SLA constrains to present onsite within the demanded time-frame in supporting help desk and users to resolve the technical issues. 

2017-07

CHINA HONG KONG

MOODY CISCO UPGRADE

Field H&F + English + CCNP

Customer Background

Client is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.6 billion in 2016.

IT Service Demand &Solutions

With the initiative of upgrading IT infrastructure Cisco globally, client needs a professional CISCO veteran &expertise to perform the initial onsite survey so as to understand the requirement of time &material ,and have a sufficient preparation before the planned deployment. 

It is standard work and process in stack &rack, well the major challenge from client perspective is to  have a senior CISCO engineer with a very good English communication, as this may need in-depth technical analysis and have further collaboration with remote SE in terms of troubleshooting and go-live jointly test. Brocent assigns one P3 CISCO engineer ,and 2 x P2 CCNP engineers on this mission, finally we finished the Physical Installation, Upgrading and Replacement , and furthermore one day post implementation onsite support makes client peace mind, and wins the success together.

2017-07

CHINA HONG KONG

MOODY CISCO UPGRADE

Field H&F + English + CCNP

Customer Background

Refrigeration and air conditioning technologies are key elements of our world. The BITZER Group has been making a contribution with innovative products and services for 80 years. Our products maintain the optimum temperatures on buses, trains and in buildings and ensure food stays fresh at all times on its way to you. Perfection and precision shape our operations – and efficiency and sustainability our way of thinking. With specialist skills and lots of passion, we promote development in compressor technology and, in this way, fulfil our responsibility as a market leader.

IT Service Demand

With rapid pace of establishing retail stores to expand the market share, client needs to work with a reliable IT service parter to achieve the IT service target in quality and speed. In the continuously effort in subscribing telecommunication service till the completion of IT devices &networking installation, a dedicate &dynamic IT service team from IT partner is required to work closely with client.

Value of IT Service Offering

Project management methodology is always used, as well as a dedicate PM is always assigned to manage &support in opening new stores or any change on decommissioning or changing existing stores. With the accumulation of project experiences in IT setup for years, We've defined the standard delivery procedure to react quickly and precisely deliver the right service. 

Whenever there is any IT service request, either Break-fix or IMAC, it goes into the standard ITIL process, that is under Brocent Service Desk Management. Depending on the request's priority, impact level and/or the problem category, Brocent delivers the first line remote support and/or hotline support 9x12x4, while the field IT support team always follow the SLA constrains to present onsite within the demanded time-frame in supporting help desk and users to resolve the technical issues.