SUPPORT: (+86)400-081-2026
FULL MANAGED IT SERVICE PLANS
Save time with multiple self-service options | Get Things Done Now!
BASIC CARE
$ 45 per hour | Min. 2 Hours
- 8 x 5 x NBD IT Response Service
- Establishment of IT Inventory Control
- Contingency in IT Remote Support
- 4 Hours Onsite IT Assistance
- Webroot 360 Antivirus Control
- ATERA &WSUS Patch Management
- Weekly Token Balance Report
HYPER CARE
$ 180 per device annually
- Plus BASIC CARE
- Dedicate account manager
- 24 x 7 Emergency Response
- Multiple Language Support
- User account management
- Tailored Cloud Solution &Service
- Data Storage and Backup Service
- Managed Wireless Network Service
- Managed Hardware Warranty Service
PRO CARE
$ 5,000+ | Multiple Locations
- Plus HYPER CARE
- Hybrid Cloud Infrastructure Support
- 24 x 7 Application Monitor Service
- IT Audit Service, Once a Year
- IT User Training Service
- Dedicate APAC Account Manager
KEY IT SERVICE FEATURE
Centralized Service Desk | Managed Support | 54 X Territory Field Service
- Monthly service report and contractual SLAs with Flexible contract terms -12 months upwards
- Extended hours if required 24/7/365 service desk
- Atera self-service portal for users to log tickets, and further offer managed antivirus, managed wireless and managed hardware warranty service
- Consistent call response time - target to answer all telephone within 10 seconds.
- Multiple Language Support - English &Mandarin
MID-MARKET FOCUS
Agility from Capacity | Maturity from Tools | Values from Experience
FAST FOOD MARKET
RETAIL MARKET
IT MANUFACTURE
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