• APAC RETAIL STORE IT SUPPORT SERVICE
APAC RETAIL STORE IT SUPPORT SERVICE

RETAIL STORE ON-GOING IT SUPPORT

Beijing | Shanghai | Guangzhou | Chengdu | Hangzhou | Xian | Tianjin | Qingdao

Retail is a 24/7/365 industry. From the distribution centre to the high street, your business never sleeps, and technology is at the heart of it.


With most retail operations having a large number of disparate & business-critical systems to contend with – billing systems, stock management, CCTV, EPOS & many more – many retailers prefer to work with an IT partner who has specialist experience in managing similar environments.


And with the current challenging trading conditions in the retail industry, it has never been so critical to leverage IT budgets as efficiently & cost-effectively as possible. At BROCENT, we understand this, and we are support client IT business for out-of-hours or weekend work, which means that if there are maintenance, upgrades or projects required which will result in possible partial downtime, we will work outside of your core trading hours to minimise disruption, for no extra charge.

This solution mainly focuses on IT operation and maintenance support service for Retail stores in APAC Countries especially in China mainland and Hong Kong area, which ranges from store opening at the beginning and store operation afterwards.

Store opening support service:
With IT support coverage in more than 30 cities, BROCENT support clients to design the networking, perform initial site survey, in-depth design and integration of system which includes but not limited to system installation, devices delivery, Rack and stack, network configuration, and ongoing IT support. Moreover, BROCENT works closely with distributor and offers the best pricing supporting that is about CISCO, JUNIPER, CHECKPOING, H3C, HP, IBM, DELL, AIRWATCH, MITEL etc.

On-going IT Support

Stay back and relax!! Your China IT Teams work globally for all your sites. BROCENT help desk in Shanghai operates more than 1300 tickets per day, and commits to delivery high level SLA based onsite support. No need to worry on the service quality because BROCENT commits to waive the IT service charge if we breach the SLA.


Start to trial BROCENT IT Support Service, why not now!!

 
 

Work from anywhere and collaborate effectively with familiar tools

Office 365 Small Business and Small Business Premium offer access to hosted Exchange, SharePoint, and Lync services only. It allows you to work from virtually anywhere, collaborate more effectively, and use familiar Office tools across numerous areas.

 

The Cloud delivers business flexibility, allowing you to work from anywhere, accessing files as if they were placed on your own network. It’s ideal for companies with remote workers, dispersed teams and field employees.

 

Moving to the Cloud means no more capital spent on servers, no more upgrades, patches or virus scares. With your systems hosted in the Cloud all you pay is a simple, predictable monthly fee.

 

With a Cloud solution you don’t need to worry about software releases, compatibility issues or hardware upgrades. It’s a simple and painless way to lower your IT overhead.

  Please see our partial list of completed office setup clients below.

 
 

Banco Bilbao Vizcaya Argentaria (BBVA) is a multinational Spanish banking group. The group offers individual and corporate customers the most complete range of financial and non-financial products and services. BBVA is the second largest bank in Spain and 7th largest financial institution in the Western world. Jointly with Hong Kong partners, we've delivered the turn-key IT project management service for client's new office in Shanghai, 

SERVER &DESKTOP MANAGEMENT

We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated 		IT HELP DESK SUPPORT

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? 
IT REMOTE SUPPORT

Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it. 		SERVER BACKUP SOLUTIONS

Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure.  And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.

See How We've Helped Our Clients


Most of our clients do not want to hire an in-house IT support staff, or their demands do not warrant a full time IT guy. This is where Technology Support Hong Kong or China Mainland come in. We can be your outsourced technology support department and we can also be the back up for your in-house IT staff. Our team work on-site to ensure things are running smoothly, efficiently and securely. Your company may need us to come in on a weekly or monthly basis or just be on-call for unexpected emergencies.