Manage All of IT from a Single Integrated Console,Deliver higher service quality and achieve greater IT efficiency with Brocent Managed IT Service, offering remote monitoring and management for all IT functions integrated in a single console.
Manage and Secure Widely Distributed Environments. maximize efficiency and improve service levels using remote monitoring and management to discover and connect to any device securely.
Advanced security systems help protect your data and keep your business up and running.
BROCENT RMM SOLUTIONS
IT complexity keeps increasing, driven by new technology trends such as cloud, mobility, virtualization and other highly distributed environments. The need to support existing and new infrastructure and applications has become both more urgent and more difficult to deliver. Learn how Brocent can help you exceed service-level expectations and dramatically improve your IT efficiency.
With Brocent, you can:
- Ensure the availability, performance, and security of your entire IT environment – on-premise, cloud, and mobile
- Extend your reach, maximize staff efficiency, and exceed service-level performance
- Increase productivity and do more with your existing staff
Field Service Coverage China
A Flexible Service Level Agreement
How To Choose Your SLA?
Before choosing the right SLA, you should first identify the level of criticality of your install base.
Steps to choose your SLA:
- Audit your IT assets
- Identify your performance limitation
- Highlight the most critical components
- Set your priorities
- Fit your budget to your needs
SLA Should Follow The Evolution Of Your Activities
BROCENT can provide flexible SLAs. Coverage window, intervention and repair time can be updated whenever your business needs change, and you require other levels of services. BROCENT Help Desk engineers are available 24/7/365. You can open a trouble ticket either by phone or by email. You can create your tailored SLA based on your specific needs and budget.
– Critical : Failure preventing the use of an essential function of the equipment, with a direct impact on the company’s performance.
– Major : Failure impacting an essential function of the equipment without totally preventing its use, with a minor impact on the company’s performance.
– Minor : Failure which is neither Critical nor Major, which causes a disruption of minor or ancillary functions of the equipment, with no impact on the company’s performance.