Brocent team supports CISCO, JUNIPER, RIVERBED, AVAYA, HP and HUAWEI brands for the scope of Installation, Change, Upgrade and Replacement.



Brocent team supports LENOVO, DELL, HP, APPLE MAC and FUJISU brand for the scope of OS Installation, System Upgrade, System Security and IT Asset Disposal.



Brocent team supports AZURE, ALI Cloud, BAIDU Cloud, AMAZON Cloud for the scope of Installation, System Deployment, Migration and Routine Support.


A simple, cost-effective IT Managed Support service model, Complete HyperCare Support is made to keep your business’ IT up and running. With HyperCARE service model, Brocent works as your virtual IT department to provide access to a team of professionals for IT support and proactive IT management – all at a low monthly rate.

You'll have the following benefits:

  • Controlled IT budgets with a cost-effective and flexible service offering delivered at a predictable monthly price;
  • Quality IT support with a proactive service focused on keeping your IT up-and-running;
  • IT Specialist Talent Pool without having to hire additional capabilities in-house;
  • Parts Support by using Brocent National-wide warehouse to store &stage the IT spare parts and speed up the overall deployment performance.
  • Understand your IT to help tackle IT challenges and plan for future requirements;
  • Peace-IT-mind with a proactive service that keeps your IT up and running.

HyperCare IT Support Benefits

  • Unlimited Service Desk support
  • Proactive Monitoring & Alerting
  • Incident, Service Request and Problem Management
  • Security Patch Management &Zero Day Risk Security Control
  • Change & Configuration Management
  • Software licensing Mangement &IT Document Management
  • Computer and Mobile Devices management
  • Server &Storage Management
  • Cloud IAAS &SAAS System Maintenance  
  • Backup and Data Management
  • Network Management &Monthly Reporting
  • Online Ticket Tracking and Monitoring Management Portal
  • Service Delivery Management
  • Annual Strategic Technology Plan
  • Onsite Support
  • Optional AntiVirus / AntiMalware / Backup

Proven Records of IT Service

Multi-platform skills – With the diverse and evolving range of technologies used in today’s business, it’s important to engage an IT provider equipped to handle multiple technologies. Brocent IT Services’ engineers are experts across multiple best-in-class technologies –prepared to tackle nearly any IT challenge you face.

Direct access to local expertise – Brocent APAC service desk is manned by a team of IT professionals, ensuring fast, friendly IT support – which means resolving your IT issues or questions is just a phone call away.

A proven track record – We’ve been providing IT services and solutions to the CHINA and APAC market since 2007. That means we understand your challenges, and how to keep your business IT running.

Customer focus – Our first priority is you, the customer. Our friendly, professional engineers are dedicated to providing service excellence.




Brocent Hypercare of managed IT services keep your IT running and your users supported, so you can focus on your IT strategy and growing your business.

You’ll benefit from:

  • optimised IT performance: The proactive approach to IT management keeps your network and systems running at peak performance
  • end-user support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service
  • cost-efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources
  • peace-of-mind: breathe easy knowing your IT environment is in good-hands with Brocent’s managed IT services.


24 Hours, 365 Days


Fast Remote Support


Qualification System

  Please see our partial list of completed office setup clients below.


ZHANG YU & PARTNER is a legal service provider. The client service team includes bi-lingual corporate and commercial lawyers as well as specialists who have strong sector knowledge in our core areas such as technology, media, digital business, luxury and consumer products, pharmaceuticals and healthcare, franchise, automotive and advanced manufacturing.

BROCENT delivers the Managed Cloud Service to establish the hybrid cloud infrastructure , and provide on-going IT support to address the users' incidents and IT experience.


Banco Bilbao Vizcaya Argentaria (BBVA) is a multinational Spanish banking group. The group offers individual and corporate customers the most complete range of financial and non-financial products and services. BBVA is the second largest bank in Spain and 7th largest financial institution in the Western world. Jointly with Hong Kong partners, we've delivered the turn-key IT project management service for client's new office in Shanghai, 


We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated 

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? 

Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it. 

Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure.  And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.


We've Helped Our Clients

Most of our clients do not want to hire an in-house IT support staff, or their demands do not warrant a full time IT guy. This is where Technology Support Hong Kong or China Mainland come in. We can be your outsourced technology support department and we can also be the back up for your in-house IT staff. Our team work on-site to ensure things are running smoothly, efficiently and securely. Your company may need us to come in on a weekly or monthly basis or just be on-call for unexpected emergencies.