Brocent team supports CISCO, JUNIPER, RIVERBED, AVAYA, HP and HUAWEI brands for the scope of Installation, Change, Upgrade and Replacement in 56 China cities.



Brocent team supports LENOVO, DELL, HP, APPLE MAC and FUJISU for the scope of OS Installation, System Upgrade, System Security Enhancement and IT Asset Disposal.



Brocent China team supports AZURE, ALI Cloud, BAIDU Cloud, AMAZON Cloud for the scope of Installation, System Deployment, Survey, Migration and Routine Support.


BROCENT LEVEL 1 Engineers Work Description

  • Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Subcontractor to identify through transition and communicate in advance to the “Wipro ” where basic MAC O/S support may be required as a smart hands event. Once the locations and quantities are known, Subcontractor and Wipro will mutually agree a support strategy for Mac O/S support.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Evaluation and installation of primary and peripheral computer and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability.




Brocent Hypercare of managed IT services keep your IT running and your users supported, so you can focus on your IT strategy and growing your business.

You’ll benefit from:

  • optimised IT performance: The proactive approach to IT management keeps your network and systems running at peak performance
  • end-user support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service
  • cost-efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources
  • peace-of-mind: breathe easy knowing your IT environment is in good-hands with Brocent’s managed IT services.


24 Hours, 365 Days


Fast Remote Support


Qualification System

  Please see our partial list of completed office setup clients below.


ZHANG YU & PARTNER is a legal service provider. The client service team includes bi-lingual corporate and commercial lawyers as well as specialists who have strong sector knowledge in our core areas such as technology, media, digital business, luxury and consumer products, pharmaceuticals and healthcare, franchise, automotive and advanced manufacturing.

BROCENT delivers the Managed Cloud Service to establish the hybrid cloud infrastructure , and provide on-going IT support to address the users' incidents and IT experience.


Banco Bilbao Vizcaya Argentaria (BBVA) is a multinational Spanish banking group. The group offers individual and corporate customers the most complete range of financial and non-financial products and services. BBVA is the second largest bank in Spain and 7th largest financial institution in the Western world. Jointly with Hong Kong partners, we've delivered the turn-key IT project management service for client's new office in Shanghai, 


We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated 

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? 

Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it. 

Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure.  And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.


We've Helped Our Clients

Most of our clients do not want to hire an in-house IT support staff, or their demands do not warrant a full time IT guy. This is where Technology Support Hong Kong or China Mainland come in. We can be your outsourced technology support department and we can also be the back up for your in-house IT staff. Our team work on-site to ensure things are running smoothly, efficiently and securely. Your company may need us to come in on a weekly or monthly basis or just be on-call for unexpected emergencies.