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Daily journey - Dispatching &Delivering Field Service in 6 Cities. It starts with a busy day, believe the whole team will run till midnight today. Wish all the best to all zone team members

09:00 A.M - Hong Kong, Kwun Tong | Troubleshooting on Server Controller

Hong Kong team completed one more SMART work -- Deployment of Palo Alto firewalls. Stack &Rack, Cable connection &Dressing, Configuration and Change-over. At this moment, we had both Speed and Quality. Congrats to the team!!

Client as a famous telecommunication service provider, they need to deploy the new servers and Juniper firewalls in the China Telecom data center in Hong Kong. Service requires BROCENT engineer to response onsite within 4 business hours, 7 days per year. This is kind of examination over the performance of BROCENT Help Desk and the capability of BROCENT field engineer resource.

What do you expect from the IT Support Specialists who come into your office to look after your computers?Aside from the technical support expertise, you would probably expect that our staff, when working at your premises, be professional, patient, good at listening and very importantly, are trustworthy and work with integrity.

当专业的IT工程师走进您的办公室，您是否有所期待？除了技术层面的期待，您可能也会期待我们的服务中心以及现场工程师团队可以专业、耐心、善于聆听，以及值得信赖，工作可以善始善终。

Our team of staffs is delivering IT Managed Service in China, and now our service has expanded to Hong Kong area. There is no change of our service process, and please call the toll-free service center 400-008-2008, or send email to it-service@brocent.com. Our service center will support you in minutes, and onsite engineers can arri...