By: jack.zhang | October 06, 2017

Recently some customers were asking us what is our service capability for Brocent and its service coverage vs. SLA achievement. This is to brief what we focus on Service Delivery today and tomorrow.


  1. Managed IT Support Service. We use managed service platform to manage our direct client's IT asset, and provide the remote support, asset management, OS Auto Healing Service, Patch Management, Cloud Based Antivirus and Cloud based File Server/Backup solution. This MS Offering is currently only delivered to our direct end customers;
  2. Dispatching for Break-fix/IMAC. Currently we are delivering in 46 cities in China (HK included), and Singapore, Taiwan and Vietnam. The best SLA we can achieve is 24x7x4. In this offering, it also covers FTE outsou...

Category: IT Managed Service 

Tags: Germany 

By: jack.zhang | September 05, 2016

Description

We’re seeking a Network Engineer to work remote in China to deliver the master level  IT support (IT技术支持服务 )/outsourcing service to our client oversea.


This role provides end-to-end ownership of all network design deployment and maintenance for our IoT networks. This includes cloud and on-prem and virtual networks. 


Responsibilities:
• End-2-end ownership of connected device physical and virtual networks service 
• Ownership of planning, scalability, capacity, redundancy, and resiliency, maintenance and decommissioning planning.
• implement, secure, maintain, and monitor all LAN/WAN connectivity and equipment
• Configures routers, switches, firewalls, VPN, load balancers, and manages ISPs and bandwidth utilization
•...

Category: IT Managed Service 

Tags: Tokyo, Germany