By: jack.zhang | January 13, 2018

BROCENT SHANGHAI IT SUPPORT

Thanks to the customers’ support and team’s effort, BROCENT (IT Managed Service Provider) steps closer to the business target in 2017. As of December 2107, BROCENT has accomplished the 4689 dispatching service in 56 cities and countries that includes China mainland, Hong Kong, Taiwan, Macau, Vietnam and Singapore. All service are categorized into Desktop Support Service (DSS), Data Center Support (DCS), Deployment Smart Hand (DSH) and Professional Project Support (PPS). Throughout the decentralized IT service delivery team in Beijing, Shanghai, Guangzhou and Hong Kong, the unified service management system measures and controls the service delivery process, standard and quality in the whole life cycle of each service request. 

 I...

Category: China Dispatch Service 

Tags: Shanghai 

By: jack.zhang | November 14, 2017

Daily journey - Dispatching &Delivering Field Service in 6 Cities. It starts with a busy day, believe the whole team will run till midnight today. Wish all the best to all zone team members

09:00 A.M - Hong Kong, Kwun Tong | Troubleshooting on Server Controller

By: jack.zhang | August 10, 2016

IT Service manager made interview with T1 engineer and asked why you left current company. He said, "Oh, one of customer users  was not happy with my onsite service because he felt my service performance is bad, and such a simple incident took 1 hour to resolve."

 

Manager: Is this the major reasons that you left current company?


Candidate: No, actually my team leader not happy with me as well. We have a team rule that we are prohibited to lend any IT asset (i.e., router, mouse, software license..) to end users without going through internal procedure, but I did.


Manager: So…… both EU and team manager are not happy with you. That is why you left the company?


Candidate: No, actually one of my colleagues left the company and I FEEL ...

By: jack.zhang | November 16, 2015

Industry Analysis & Industry Trends

Driven by the growth in IT investment and of China's information sector, revenue for the IT Services industry has been growing at an annualized rate of 6.3% over the past five years. In 2014, revenue is expected to total $111.7 billion, up 7.1% from 2013.

Although the IT services industry in China has a short history, it has been expanding quickly. However, it still only absorbs about 20.0% of China's total IT investment; in most developed countries the share is about 40.0%. That means there remains significant growth potential.

The industry's outsourcing and offshoring service segment experienced the fastest growth in the past five years, bolstered by strong government support.

Industry Report - Industry...

By: jack.zhang | November 16, 2015

The People's Republic of China, if you haven't noticed, is mind-bogglingly big. A behemoth of a country, just the Great Wall alone stretches longer than the distance between New York and Los Angeles. So, it would not be too shameful a thing to confess that, beyond the economic jugular cities of Beijing and Shanghai, beyond the well known fact that China is the largest consumer market in the world and the source of industrious and dirt-cheap workers, you have no idea where to begin to make sense of the country in terms of IT outsourcing and — most importantly — how and where best to find an outsourcing partner that will serve your needs and/or help you establish an offshore development center.

The State Council of the Chinese government has c...

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