SWIFT RESPONSE, AND GET THINGS DONE

"We are really impressed by BROCENT efficiency and quality. The team is very responsive in handling our service request. When compared with the past ,we had to wait hours or even overnight to get a solution, we now receive faster and better service. Now they support all our 34 luxury stores in China. Now we are replying on Brocent in Hong Kong too on routine IT maintenance , particularly for those store opening projects throughout China mainland."

NEVER WORRY ABOUT IT COMMUNICATION, THEY KNOW US

"We centralized IT management , and all staffs and their IT are supported by Central Managed Service Team, and this works in Africa, UK, Chicago, and Singapore, but for China sites, it is always frustrating to deal with those non-standard situations since years ago. Currently we work with Brocent in Shanghai, and they are really helpful with our global roll-out plan in standardizing IT operation environment. My team is happy with their performance , especially the transparency in routine communication. No need worry at all, as they know when and how to make the service escalation to achieve the best score in SLA."