STUDY YOUR IT REQUIREMENT
Customer may send us the IT service requirement online ,or send email to firstname.lastname@example.org, or may call our national Toll-free hotline (+86)400-008-2008 to request for on-boarding support. The IT support service consultant from Brocent will answer you in terms of IT Service Offering, Service Language, Zone Coverage and Service Level Agreement. We commit to response within 30 Minutes.
BROCENT strongly advises customer to try the onsite survey service, and that is Free of Charge. Before that, we will sign the NDA with customer. The survey will cover the information about computer, networking, tel-communication, server and other IT security devices. Usually it takes one day to run the survey program, and it will take another half day to run out the survey report. Finally the report with the data of IT inventory and relevant BROCENT technical advise will be with customer within 2 business days.
With the effectiveness of PO, BROCENT service delivery team enables the keys of IT service to customers, which includes:
 Generic customer PIN to login and/or request for IT service. Or customer may simply send email to our service center.
 RMM tools will be deployed for customer devices to start the proactive monitoring of key applications and devices.
 BROCENT IT Service Manual will be offered. A startup training session will be organized to fit for customer's time.
Being Brocent's IT service customer, you will have your own dedicate account manager and service coordination agent. They are working 24x7 with hotline and email support. Monthly review of service performance makes you easily understand your overall status of IT infrastructure and applications. Each of your generous feedback do help Brocent improve service quality and uplift customer satisfactory level.