• Outsource Your IT with Help Desk Support at a Flat Monthly Rate
Outsource Your IT with Help Desk Support at a Flat Monthly Rate

Remote Monitoring

Proactively prevent network and workstation IT issues with our remote monitoring solution.

We know how frustrating it can be whenever a computer, a printer, or your network goes down. It prevents people from being able to complete their daily tasks, which adds to the cost of operations, and the cost of repairing the problem. With RMM Solutions’s remote monitoring service, you never have to worry about that again.

How we approach the monitoring process.

Proactively prevent network and workstation IT issues with our remote monitoring solution.

Our monitoring software is installed on all your workstations and your servers. The detection of any unnatural condition will trigger a notification be sent to our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our technicians that investigate the issue.

Our remote login tool allows us access to any managed PC, so our knowledgeable technicians are able to virtually see what is on your employees screen when they have an issue. This tool also allows our technicians to navigate around inside the operating system (OS), and quickly fix potentially critical issues. This system significantly limits the ambiguity that results in frustrating communication breakdowns. Our affordable and flat-rate Remote Monitoring service will proactively eliminate serious errors before they occur.

Maintenance

Eliminate potential security threats and software errors with remote maintenance.

Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly. New viruses, Trojan horses, and other malware are created everyday. The are designed to exploit holes in a software's code to gain access to your system. While all major software companies do a great job in “patching” these holes, users are known to be regularly naive or careless. With our remote maintenance solution, we work with your staff to take care of all the essential maintenance that your computer systems need.

How we approach the maintenance process.

Configuration profiles are set up on all of your workstations and servers where we can catalog important information about the PCs you need managed; such as OS type, software license information, anti-virus information, internal specifications of the machines, and user information. Whenever updates become available for any of your hardware or software, it sends a notification to our NOC, allowing us to schedule updates to be delivered at a time that works best for your business. This ensures that your workstations and servers receive the necessary updates at a time that doesn't create downtime.

SERVER &DESKTOP MANAGEMENT

We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated 
IT HELP DESK SUPPORT

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? 
IT REMOTE SUPPORT

Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it. 
SERVER BACKUP SOLUTIONS

Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure.  And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.

See How We've Helped Our Clients

Most of our clients do not want to hire an in-house IT support staff, or their demands do not warrant a full time IT guy. This is where Technology Support Hong Kong or China Mainland come in. We can be your outsourced technology support department and we can also be the back up for your in-house IT staff. Our team work on-site to ensure things are running smoothly, efficiently and securely. Your company may need us to come in on a weekly or monthly basis or just be on-call for unexpected emergencies.