A simple, cost-effective IT Managed Support service model, Complete HyperCare Support is made to keep your business’ IT up and running. With HyperCARE service model, Brocent works as your virtual IT department to provide access to a team of professionals for IT support and proactive IT management – all at a low monthly rate.
You'll have the following benefits:
HyperCare IT Support Benefits
Multi-platform skills – With the diverse and evolving range of technologies used in today’s business, it’s important to engage an IT provider equipped to handle multiple technologies. Brocent IT Services’ engineers are experts across multiple best-in-class technologies –prepared to tackle nearly any IT challenge you face.
Direct access to local expertise – Brocent APAC service desk is manned by a team of IT professionals, ensuring fast, friendly IT support – which means resolving your IT issues or questions is just a phone call away.
A proven track record – We’ve been providing IT services and solutions to the CHINA and APAC market since 2007. That means we understand your challenges, and how to keep your business IT running.
Customer focus – Our first priority is you, the customer. Our friendly, professional engineers are dedicated to providing service excellence.
Brocent Hypercare of managed IT services keep your IT running and your users supported, so you can focus on your IT strategy and growing your business.
You’ll benefit from:
24 Hours, 365 Days
Fast Remote Support
Please see our partial list of completed office setup clients below.
ZHANG YU & PARTNER is a legal service provider. The client service team includes bi-lingual corporate and commercial lawyers as well as specialists who have strong sector knowledge in our core areas such as technology, media, digital business, luxury and consumer products, pharmaceuticals and healthcare, franchise, automotive and advanced manufacturing.
BROCENT delivers the Managed Cloud Service to establish the hybrid cloud infrastructure , and provide on-going IT support to address the users' incidents and IT experience.
Banco Bilbao Vizcaya Argentaria (BBVA) is a multinational Spanish banking group. The group offers individual and corporate customers the most complete range of financial and non-financial products and services. BBVA is the second largest bank in Spain and 7th largest financial institution in the Western world. Jointly with Hong Kong partners, we've delivered the turn-key IT project management service for client's new office in Shanghai,
|SERVER &DESKTOP MANAGEMENT|
We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated
|IT HELP DESK SUPPORT|
Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem?
|IT REMOTE SUPPORT|
Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it.
|SERVER BACKUP SOLUTIONS|
Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure. And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.
Most of our clients do not want to hire an in-house IT support staff, or their demands do not warrant a full time IT guy. This is where Technology Support Hong Kong or China Mainland come in. We can be your outsourced technology support department and we can also be the back up for your in-house IT staff. Our team work on-site to ensure things are running smoothly, efficiently and securely. Your company may need us to come in on a weekly or monthly basis or just be on-call for unexpected emergencies.