BASELINE, IT SERVICE QUALITY

IN GREAT CHINA | SINGAPORE | VIETNAM | MORE

7 DAYS X 24 HOURS , IT OUTSOURCING &SUPPORT SERVICE

 
 
IT Service Request

24x7 HELP DESK Dispatching

 
Dispatching Engineers

Managed IT Maintenance Service

 
 
Remote &Onsite Support

Field IT Support in 42 APAC Cities

 
Service Report

Multi-Langauge Veteran Instant Support

ON-GOING SUPPORT THE ENTIRE IT INFRASTRUCTURE

AUTOMATE EVERY MOVE | LESS COST


                        Brocent delivers Managed IT Service for your China branches. From remote monitoring & management of security 
                            patches, antivirus, and instant remote support. Less hassle, more enforcement of your global IT standards.


 
 

Remote Monitoring &Management (RMM)

Proactively monitor your critical system, and know about issues, powerful root cause analysis, patch management ...

Remote Access and Support

Fast, easy remote access with file transfer. Stay with your office users any time, and deliver any instant IT support ...

Working in Your Time & IT Standard

Still wait for Centralized IT Response? No more, local white label IT team delivers your global IT standard seamlessly

Cut Down Your IT Support Cost

Transparent and predictable Brocent experienced engineers support you with agreed budget and SLA. Stay organized...



MANAGED IT OUTSOURCING SERVICE | Your IT Team in China

GLOBAL STANDARDS | APAC IT STRATEGY

BREAK-FIX | IMAC | REMOTE SUPPORT | PROJECT MANAGEMENT


 
 
Response Time

30 Mins Response Time

 
Onsite Response Time

2 HR Going Onsite

 
 
Onsite Support

15 Mins Remote Support

 
Expert Support

24 x 7 Quality Governance

 
 

We work in China, and speak the same language as you; We live in different time zones, but work at the same time windows. We deliver the IT outsourcing service in multiple locations in China and some countries in APAC, and this covers the " Break-fix Service", " Secondment Service", " IT Maintenance Service Package for local Office", and " Network Deployment Service". The professional IT service also supports New Office IT Setup and Relocation etc.


We understand the customer's challenges in a market driven by costs and user experience. Our Managed IT Services delivers a wide range of innovative capabilities to transform client's networks, operations and customer experience. By reducing risk and time-to-market when introducing new technologies, and make our customers focus on what matters to them and their business.


Supporting Global IT Alliance Partners, we deliver IT service in 42 China cities, HONG KONG, Singapore, Vietnam, China Taiwan, Japan, and those customers i.e., McDonald, StarBuck, Symantec, Adobe, Riverbed, Novartis, Sanofi, Burberry, Moncler and so on, they benefit from such quality IT service.


CUSTOMER SAYS IT ° BREAK-FIX ° IMAC ° GMS

WE NEED | QUALITY &SPEED ON IT

COSTLY TO CHANGE VENDOR | WE LUCKY WITH BROCENT IN THE START


SWIFT RESPONSE, AND GET THINGS DONE

"We are really impressed by BROCENT efficiency and quality. The team is very responsive in handling our service request. When compared with the past ,we had to wait hours or even overnight to get a solution, we now receive faster and better service. Now they support all our 34 luxury stores in China. Now we are replying on Brocent in Hong Kong too on routine IT maintenance , particularly for those store opening projects throughout China mainland."


Jennifer Tsui - APAC IT Director



NEVER WORRY ABOUT IT COMMUNICATION, THEY KNOW US


"We centralized IT management , and all staffs and their IT are supported by Central Managed Service Team, and this works in Africa, UK, Chicago, and Singapore, but for China sites, it is always frustrating to deal with those non-standard situations since years ago. Currently we work with Brocent in Shanghai, and they are really helpful with our global roll-out plan in standardizing IT operation environment. My team is happy with their performance , especially the transparency in routine communication. No need worry at all, as they know when and how to make the service escalation to achieve the best score in SLA."


David Cliff - Head of Global Service Desk

TRANSITION TO HYBRID CLOUD

MICROSOFT, AZURE, ALIYUN

IT HQ CLOUD, CONNECTED CHINA | APAC

CLOUD BASED ANTIVIRUS, FILE SERVER, BACKUP, AND IT ASSET MANAGEMENT




 

IT SERVICE OUTSOURCE

Sometimes you may just have a simple question or have a problem that you know can be resolved by a few instructions from our IT experts. Our remote support services mean that you know we are only a phone call away should a problem or emergency arise. If your security policies allow it, we can remotely take control of your users’ computer to provide even swifter computer support and resolution of issues.



MANAGED IT SERVICE | CUT COST

Grow with the Client. You may setup one APAC branch office or even a temporary shop there, for which we understand its purpose of probing market. Fulfill your global IT standards and meanwhile cut down the cost, that is Not a dream. study our TOKEN service, and 10 Hours charge might be sufficient to setup everything. 

 

Follow the success of enabling IT Managed Service, and "Break-Fix Plus" in APAC wide. You may centralize your IT management in One Place, that could be China, Vietnam, Singapore, United Kingdom or any other countries, that is NOT a problem. All your extended remote offices or manufacturing plants can be well managed by BROCENT IT Managed Service, it is believed, the skilfull engineers (L1, L2, L3) execute your commands and standards locally, while our IT Managed Service Platform seamlessly interface with yours. Everything works in good order. Contact sales on whatsapp +86 13910719317


ONE IT CONTACT IN APAC &CHINA

GLOBAL SOP | LOCAL EXECUTION WELL

SHAPE YOUR BUDGET, TARGET COST STRUCTURE AND STAY IN PEACE MIND
IT SERVICE BREAK-FIX
  • Single Point of Contact
  • Reduce Cost
  • Performance Driven
  • Technology Expertise
  • Service Porfolio
Single Point of Contact
 
 


Brocent China provides a single point-of-contact (SPOC) for all technology-related vendor issues. Our support engineers will contact technology vendors directly to triage and manage issues to ensure a speedy resolution, freeing up you and your staff’s valuable time. This is including Phone and Internet Service Providers, Voice or Data Network-Connected Equipment, Phone Systems, Software Applications, Server and Cloud IAAS system.


If you are Global IT Service Provider, you may need a very quick response from your business partners in reverting Quotations, instantly dispatching engineers, and/or handle some special cases, only purpose to win your customers and projects. TRY BROCENT, Email us sales@brocent.com for swift response.

Reduce Cost
Performance Driven
Technology Expertise
Service Porfolio


BEYOND THESE CLIENTS

WE WORK SMART | PEACE MIND CLIENT

THEY LOVE SWIFT RESPONSE, PUNCTUATE ON TIME, MULTI-LANGUAGE AND COST SAVING

YOUR CHINA IT TEAM

Resolve the incident, Meter service quality

Coverage | Language | Time zone | Expertise | Cost

 
 

HQ   BEIJING

Operation Center
 

GREAT SHANGHAI

APAC Service Center
 
 

HONG KONG

Zone Service Center
 

GUANG ZHOU

Zone Service Center
 
 

SINGAPORE

Partner Center
 

GREAT VIETNAM

Partner Center