BASELINE, IT SERVICE QUALITY

CHINA | HK | SINGAPORE | TAIWAN | VIETNAM

7 DAYS X 24 HOURS , IT OUTSOURCING &SUPPORT SERVICE

 
 
IT Service Request

24x7 HELP DESK 

IMAC &BREAK-FIX

 
Dispatching Engineers

Managed IT Maintenance Remote Support

 
 
Remote &Onsite Support

Field IT Support 

Dispatch 56 Asia Cities

 
Service Report

IT Infrastructure Refresh

Project Management

ON-GOING CHINA IT SUPPORT 

AUTOMATE ENTIRE IT INFRASTRUCTURE | LESS COST


  Brocent delivers Managed IT Service for your China branches. From remote monitoring & management of security  patches, antivirus, and instant remote support. Less hassle, more enforcement of your global IT standards. We are Your China IT Department.

 
 
IT Monitoring

Remote Monitoring &Management (RMM)

Proactively monitor your critical system, and know about issues, powerful root cause analysis, patch management ...

Remote Access and Support

Fast, easy remote access with file transfer. Stay with your office users any time, and deliver any instant IT support ...

China IT Outsource Service

Working in Your Time & IT Standard

Still wait for Centralized IT Response? No more, local white label IT team delivers your global IT standard seamlessly

save IT support cost

Cut Down Your IT Support Cost

Transparent and predictable Brocent experienced engineers support you with agreed budget and SLA. Stay organized...



MANAGED CHINA IT OUTSOURCING SERVICE

GLOBAL STANDARDS | APAC IT STRATEGY

BREAK-FIX | IMAC | REMOTE SUPPORT | PROJECT MANAGEMENT


 
 
Response Time

30 Mins Response Time

 
Onsite Response Time

2 Hours Going Onsite

 
 
Onsite Support

15 Mins Remote Support

 
Expert Support

24 x 7 Quality Governance

  • WHAT BROCENT IS DOING
  • LOCALIZED IT SERVICE SOLUTION
WHAT BROCENT IS DOING
 
plant IT support China
 

Quality IT Support in China

We work in China and some APAC countries to deliver customers the IT outsourcing service , that covers the " Break-fix Service", " Secondment Service", " IT Maintenance Service Package for local Office", and " Network Deployment Service". The professional IT service also supports New Office IT Setup and Relocation etc.

LOCALIZED IT SERVICE SOLUTION


CUSTOMER SAYS IT ° BREAK-FIX ° IMAC ° GMS

WE NEED QUALITY &SWIFT IT

COSTLY TO CHANGE VENDOR   |   BE WITH BROCENT CHINA NOW


SWIFT RESPONSE, AND GET THINGS DONE

"We are really impressed by BROCENT efficiency and quality. The team is very responsive in handling our service request. When compared with the past ,we had to wait hours or even overnight to get a solution, we now receive faster and better service. Now they support all our 34 luxury stores in China. Now we are replying on Brocent in Hong Kong too on routine IT maintenance , particularly for those store opening projects throughout China mainland."



NEVER WORRY ABOUT IT COMMUNICATION, THEY KNOW US


"We centralized IT management , and all staffs and their IT are supported by Central Managed Service Team, and this works in Africa, UK, Chicago, and Singapore, but for China sites, it is always frustrating to deal with those non-standard situations since years ago. Currently we work with Brocent in Shanghai, and they are really helpful with our global roll-out plan in standardizing IT operation environment. My team is happy with their performance , especially the transparency in routine communication. No need worry at all, as they know when and how to make the service escalation to achieve the best score in SLA."



TRANSITION TO HYBRID CLOUD

MICROSOFT, AZURE IT HQ CLOUD, CONNECTED CHINA

CLOUD BASED ANTIVIRUS, FILE SERVER, BACKUP, AND IT ASSET MANAGEMENT




 
 

MANAGED IT SERVICE | CUT COST 


Grow with the Client. You may setup one APAC branch office or even a temporary shop there, for which we understand its purpose of probing market. Fulfill your global IT standards and meanwhile cut down the cost, that is Not a dream. study our TOKEN service, and 10 Hours charge might be sufficient to setup everything. 

Support+ Managed Services are ideal for businesses interested in containing costs while maintaining operational efficiency. The flat monthly fee is based upon the type and level of service on a per-asset basis, which means that you pay only for what you need. The predictable monthly rate with unlimited remote & onsite support results in a consistent IT cost savings. Our support plans have various levels of coverage designed to meet your business needs, goals & budget.


ONE IT CONTACT IN APAC &CHINA

GLOBAL SOP | LOCAL EXECUTION WELL

SHAPE YOUR BUDGET, TARGET COST STRUCTURE AND STAY IN PEACE MIND
  • What Brocent is Doing?
  • Single Point of Contact
  • IT Performance
  • CHINA Expertise
What Brocent is Doing?
 
CHINA IT Help Desk
 

CHINA &ASIA IT OUTSOURCING SERVICE


Sometimes you may just have a simple question or have a problem that you know can be resolved by a few instructions from our IT experts. Our remote support services mean that you know we are only a phone call away should a problem or emergency arise. If your security policies allow it, we can remotely take control of your users’ computer to provide even swifter computer support and resolution of issues.


Follow the success of enabling IT Managed Service, and "Break-Fix Plus" in APAC wide. You may centralize your IT management in One Place, that could be China, Vietnam, Singapore, United Kingdom or any other countries, that is NOT a problem. All your extended remote offices or manufacturing plants can be well managed by BROCENT IT Managed Service, it is believed, the skilfull engineers (L1, L2, L3) execute your commands and standards locally, while our IT Managed Service Platform seamlessly interface with yours. Everything works in good order. 


Contact Account Manager +86 13910719317  |  or Email to sales@brocent.com


 
 

Cut Down IT Expense

 

Dedicate IT Manager

 
 

Transparent IT Operation

 

Simplified IT Offerings

Single Point of Contact
IT Performance
CHINA Expertise


BEYOND THESE CLIENTS

WE WORK SMART | PEACE MIND CLIENT

THEY LOVE SWIFT RESPONSE, PUNCTUATE ON TIME, MULTI-LANGUAGE AND COST SAVING

YOUR CHINA IT TEAM

Resolve the incident, Meter service quality

Coverage | Language | Time zone | Expertise | Cost

 
 

CHINA

Operation Center
 

CHINA TAI WAN

APAC Service Center
 
 

CHINA HONG KONG

Zone Service Center
 

SINGAPORE

Zone Service Center